A Thank You to the Chawton team

Not the most flattering photo of me ever, as I give an Untour, with Ryan observing. Photo: © Chawton House Library/Darren Bevin

Well, that turned out to be be more exhausting than I had expected. It went very well though. Only one of the visitor (group)s that I approached chose not to come on an Untour, and that was just because they were short on time, having come to see the village’s open gardens as well as the “Great House”. That was on the last day, and was more than made up for by a visitor actually requesting an Untour in the final minutes before last entry. She was very effusive with her appreciation, and indeed, every participant seems to enjoy the tours, despite my pauses as I waited for the wi-fi to catch up with us.

What caught me by surprise (though it shouldn’t have) was the energy required when engaging with the public all day. I say it shouldn’t have, because I used to do that for a job at Hampton Court Palace. But I didn’t come home from that job quite as exhausted as I felt by the end of the week. Maybe I’m just that much older, and more out of shape, or maybe the extra work of limiting my interactions to what the “natom database” defined used more brainpower. But as it turned out all I wanted was to sleep through Sunday. And Monday actually, but I had to go to work.

But this post isn’t all about me. Other people devoted energy to the success of the project too. I want to take this opportunity to thank everybody involved at Chawton, all the staff of course, especially Darren Bevin the librarian, but also the volunteers William and Yvette and intern Ryan. Ryan has, moments ago, sent me his notes from observing a numbers of tours, and he also filmed a good number of tours which give me a few hours of video evidence to analyse too (just as soon as I can find somewhere to securely store all those gigs of data!). I’d also like to thank all the participants who willingly because my test subjects.

Now I have to get my head around all that analysis,which means coding the evidence with Atlas TI (which means learning Atlas TI) and start writing it up. At the same time, I need to edit/rewrite my incredibly long first chapter in my thesis into three or four chapters, plus an introduction. Which I need to have done by the end of next month. The write up of the experiment and the results I have a little longer to do, I’m thinking the end of September. So this week, I’ll make sure my data is filed property and the video stored securely and backed up a couple of times. Then I’ll leave off thinking about Chawton for a while, and go back to Scrivener to get my thesis in shape for the upgrade, which I’ll need to organise for December.

 

Chawton Untours live: progress review

Its a rainy day today, and so Chawton House Library is seeing very few visitors. I guess that many visitors come to the village to visit the Jane Austen museum, and if it’s dry a good proportion of them follow that up with the short stroll to the Library. But when it rains, with the choice of a warm and dry pub OR a cafe just across the road from the Jane Austen Museum, I guess most people decide they don’t want to brave the weather to come here.

The quiet afternoon does give me the opportunity to reflect on Untours so far. The first thing to note is how helpful every visitor I’ve approached as been. Not one has refused to let me give them an Untour. They have also been helpful on the tours, clearly expresing their interest in objects etc. I wonder how much their behaviour is changed by their awareness of  being observedt, but I don’t think, in the final analysis, that will matter very much for what I get out of the experiment. They’ve also been very patient and forgiving when the (somewhat flaky) wi-fi takes time to get up to speed.

I have the minimum number of volunteers, so I’m currently doing all the Untours, with the volunteers (Ryan doing most of it, and Yvette and William from Chawton’s own volunteer body helping out when Ryan isn’t around) in an observer role, either taking notes or filming the exchange. It does mean that one thing I wanted to test – where two groups come into the same space with different story needs – isn’t something I’ll be able to learn about this time.

I’m not going to make firm conclusions here, not until I’ve had a chance to look at all the evidence, but there are some observations I’ve aleady made. One such is that it seems so far that trying to direct people’s attention my turning lights on is having little or no effect. This maybe because most days, the lights don’t make much difference in the naturally and artificially lit rooms of Chawton House Library. Today, with the gloomier weather, my lights are all more noticable, and I was hoping to see if they finally did start attracting visitors’ attention. But I’ve only given one Untour so far today…

Music/sound seems to be working well*, sometimes the visitors’ behaviour keeps it in the background and sometimes they actively listen. It will be interesting to look back on the week’s notes and films and see if there’s any indications whether particular pieces of music trigger specific responses.

*My wizard of Oz solution for the music isn’t brilliantly reliable – I set the music running, and then set the relevant speaker. The music is all on-line, short pieces on Scalar itself, and bigger files on an AWS server I recently set up for an entirely unrelated podcast. Occasionally one of the servers (I’m not sure yet but I think its only the Scalar one) takes so long to deliver the music that my device (an iPad) raids its own music library for something to put on the speaker. The first time this happened, it was Adele’s heavy piano chords, so I notice in time to stop it and go back to the Austen themed piano pieces that should have played. Subsequently I deleted the iPad’s entire music library, but just yesterday it managed to drag up the Pretenders from somewhere.

Halfway through this post we got a visitor who happily joined my tour, and she was followed by another very interesting couple. So I didn’t manage to finish writing the above until now, Friday morning. Ryan collected a lot of video evidence today, with everyone consenting to be filmed, so that will be interesting to look back on.

Chawton Untours launch


The exhibits are in place, the interactive script is done, the sound files are all uploaded to the server and the lights and speakers are all in place and plugged in. In a little under an hour* we launch Chawton Untours.

The weather is a bit wet and windy today, so its anybody’s guess now many visitors will brave the elements to come to Chawton House Library. But a slow start will might be for the best – I’m sure there will be some snagging today as visitors make choices I haven’t predicted in the script.

The beauty of Scalar though is that I can make changes quickly on-line and they’ll be in place for the next Untour. Indeed this whole experiment is to uncover and solve problems, the sort of problems future “ambient interpretation” algorithms will need to deal with.

You can help by coming to Chawton and joining an Untour. We’re running the experiment until Saturday 10th June. If you are reading this, and can get  to the house (near Alton), I’d love to welcome you.

*Well actually, although I wrote that an hour before opening, I’m about to publish this post just before closing. 

Recruiting volunteer Unguides

I’m thinking today about what I’m asking of volunteers for my Chawton Untours project. I’m starting a little, but not too, late. From a critical path point of view, I’d have been better to get this started a couple of weeks ago, but given that would have been right in the middle of the Easter break for the university, when most of the undergrad body were away, I’ve not lost too much by putting out the call now.

First of all, how many do I need? One is tempted to say “I’ll make do with however many I get,” but lets think about what would be ideal. I hope to run this at Chawton for a week, in order to capture a decent sample of visitors. The house is not open on Saturdays, so we might actually only be looking at six days. At any one time I’d prefer to have three Unguides operating at the same time. Part of the experiment is to explore how two or more parties in the same space with different story needs would negotiate who gets priority. You can’t do that if you don’t have two or more parties in operation at the same time. I need volunteers on week days between 12 noon and 4.30 pm. That’s not too onerous. But on Sundays, I’d need them between 11 and 5. Lets assume right now that not every Sunday volunteer will want to do all day, in which case we need two shifts of volunteers. If each volunteer only wants to do it once, that’s fifteen for the weekdays, and six for Sunday. Twenty-one. Yikes!

But that’s not all, I’d like an observer as well, recording both participant and Unguide behaviours, so lets add one of those per day, and we’re up to 27. And ideally I’d like another volunteer each day to handle the welcome, explanation and paperwork, another six then, making the total 33. Double yikes!

But as I said, that’s the ideal. I can make do with less if need be… I do want to try for five people on each day, but I could get away with fewer, even reducing the number of days of operation if its tough. Given the short term nature of the project I’ll put all the dates in and ask people to state which they might be available for when they express an interest.

So, what’s in it for the volunteers?

  • You get to work in the lovely surroundings of Chawton House, so much in the heart of Jane Austen Country, that she used to live next door (OK, not quite next door).
  • You get experience of working with the public in the heritage sector (so I ought to bring this to attention of tourism and leisure students too).
  • You get to explore and extend the idea of adaptive narrative (this one for the ECS students)
  • Lunch will be provided on the activity days.

And what do I need?

  • I’m looking for people with emotional energy, confident with speaking to the public
  • Knowledge of the site is not a requirement, the adaptive script will provide everything you need to say
  • A reasonably up-to-date smartphone or tablet is required. The adaptive script will be delivered via Chawton’s wi-fi through your mobile device’s browser (any mobile operating system should work, but Android and Windows devices will benefit from DLNA connectivity)
  • Ability to climb stairs will be needed, although there is a role that can be static, based on the ground floor.
  • Availability on one of more of Sunday 4th, Monday 5th, Tuesday 6th, Wednesday 7th, Thursday 8, or Friday 9th is required.
  • There may be one or two opportunities for training on before  Sunday 4th, on dates and in locations to be agreed.
  • The project is at Chawton House library, in Chawton, near Alton. Access to your own transport will be an advantage.

So, I just need to put all that on a flyer.

Abstract: Digital Personalisation for Heritage Consumers

I’m speaking at the upcoming Academy of Marketing E-Marketing SIG Symposium: ‘Exploring the digital customer experience:  Smart devices, automation and augmentation’ on May 23 2017. This is what I wrote for my abstract:

Relevance to Call: Provocation, Smart Devices. Augmentation of the Customer Experience

Objective: A work-in-progress research development project at Chawton House explores narrative structure, extending the concept of story Kernels and Satellites to imagine the cultural heritage site as a collection of narrative atoms, or Natoms, both physical (spaces, collection) and ephemeral (text, video, music etc.). Can we use story-gaming techniques and digital mobile technology to help physical and ephemeral natoms interact in a way that escapes the confines of the device’s screen?

Overview: This provocation reviews the place of mobile and location technologies in the heritage market. Digital technology and social media are in the process of transforming the way that the days out market is attracted to cultural heritage places. But on site, the transformation is yet to start. New digital interventions in the heritage product have not caught on with the majority of heritage consumers. The presentation will survey the current state of digital heritage interpretation and especially the use location-aware technologies such as Bluetooth LE, NFC, or GPS. Most such systems deliver interpretation media to the device itself, over the air or via a prior app download. We explore some of the barriers to the use of mobile devices in the heritage visit – the reluctance to download proprietary apps, mobile signal and wifi complexities and most importantly, the “presence antithesis” the danger that the screen of the device becomes a window that confines and limits the user’s sensation of being in the place and among the objects that they have come to see. Also, while attempts to harness mobile technology in the heritage visit display interpretation that is both more relevant, and in some cases more personalised to the needs of the user, they also tend towards a “narrative paradox” – the more the media is tailored to the movements of the user around the site, the less coherent and engaging the narrative becomes.

Method: Story-games can show us how to create an experience that balances interactivity and engaging story, giving the user complete freedom of movement around the site while delivering the kernels of the narrative in an emotionally engaging order. At Chawton we plan to “wizard of oz” an adaptive narrative narrative for that place’s visitors.

Findings: Work so far demonstrates that a primary challenge for an automated system will be negotiating the contended needs of different groups and individuals within the same space. The work at Chawton looks to address this.

**

This is the first time I’ve written an abstract in this format, and I found it quite a challenge. What you add in and leave out is always a difficult decision, and this format, which was limited to one side, had me opting to leave out the references which I might have made room for if I had not had to write something under each of the prescribed headings. It’s also the first time I have had formal feedback on an abstract, which I share below:

Relevance to call: Good fit Smart devices, user experience,
augmentation, culture (5)
Objective: A practical case example of augmentation in a
heritage setting (5)
Lit rev: No indication of theory used, as this is a practical
case study (n/a)
Method: A specific case of Chawton House presented. (5)
Results: Interesting findings re barriers to use of mobile
devices in heritage, and the experience evaluation (4)
Generalisations: Interesting and original context of heritage
institution using augmentation, can extend to
other heritage sector applications. (4)
Total 23/25

**

So, not a bad score, but I wonder what I would have got (out of 30?) if I had included the references. Does the bibliography count within the one page limit? Or, could I have included it on a second side?

Still, not time for those questions. I have the write the actual presentation now. 🙂

You can help… and get yourself a wifi speaker


I want to start with a clip of the Thamesmen’s 1965 classic “Gimme Some Money”*, because that’s the point of this short post. You may be aware that I need some versatile wifi (not Bluetooth) speakers for my experiment at Chawton. I spent considerably longer that I expected looking for some that did what I need, and also were affordable within my budget. I did eventually find some that were a few pennies less than £150 which was, to be honest, a good deal more than I wanted to pay but considerably cheaper than the alternatives.

I bought a couple to test. Not only do they do what I need, they do more. I needed them to work with all the wifi standards including Apple Airplay and Android, but they also have very good Bluetooth connectivity. They are very easy to operate internet radios, and two or more can be linked for a Sonos-like multi-room experience. They’ve got a great battery life. I think they are also very beautiful, designed with real Scandinavian flair. They are very well set up for a life beyond my experiment. Which brings me to my point.

Would you like one?

Having tested these two out both at home and on Chawton’s wifi network, I was prepared to buy the other three I need. Only to discover the price had gone up! Now, I’ve been in touch with Libratone, and they have kindly given me a discount that brings them close to the price I bought them first two at, just a few quid more than £150. So, I was wondering if anyone out there was thinking about buying a speaker like this for your house, or for a present, who might be prepared to let me use it for a week in June first.

If you want to help me buy one, I’ll keep all the packaging etc. and look after the actual speaker very carefully of course. Then after the Chawton experiment, I’ll reset it to factory settings, pack it all back up in its original packaging and mailing box, and send it you, paying for tracked delivery. (Given that the price rise is probably due to currency fluctuations, I think this is only likely to be an attractive offer to UK based helpers.) In return for helping me out, you’ll be able to take advantage of the discount Libratone have offered me, and of course you’ll have earned my eternal gratitude.

If you are interested you’ll probably know me well enough to have private contact details for me. If you don’t and are still interested, then I thank you for your trust. I won’t let you down, comment here, and I get in touch with you. I only need three more speakers, so it will be first come, first served. If you are quick you can also choose what colour you want.

*Fans of Spinal Tap will be aware that there wasn’t really a 1965 hit from the Thamesmen.

Untours moved to June

I had a great meeting with Gillian Dow at Chawton today. To be honest, I’d been worrying about it for weeks, knowing that the story development was in no state to be complete in time to run the even in March as we had agreed. I’d even been nervous about contacting Gillian, knowing I was letting the Library down on a promise I’d made last year. But worrying was not going to solve anything, so I bit the bullet last week, and wrote a short email explaining my problem, and fixing today’s meeting.

Gillian was very understanding, and we’ve fixed a new date for the experiment – the week between the 4th June and the 11th. But not only that, I think we cracked one of the main story problems I’d been having. Gillian went straight to the crux of my problem: that Montague Knight seems the obvious character to hang the story of the house upon, and yet his own biography doesn’t quite offer the emotional arc that I was looking for. Though he wrote (with his cousin, William Austen Leigh) the history of Chawton and its owners, its stops short of his own time there, and the emotion beat of loss happens after he dies, childless.

But it doesn’t, Gillian pointed out. Yes, Montague’s home improvement efforts at Chawton all seem positive and upbeat, but they are counterweighted by the loss of the home he grew up in family seat. When he was 30 his father, Edward, sold the family’s Kent home, Godmersham Park. Suddenly, all the work Montague put in at Chawton gets an extra significance. And there’s an emotional beat, loss, which can resonate in the story of the dismemberment of Godmersham and Chawton’s libraries. It could also celebrate the news of some of that collection, a 1833 “Bently” set of Austen’s work with Montague’s bookplates in, being donated back to Chawton.

In other news I also tested the out the wifi plug controller and speaker with Chawton’s network, and they both worked. So all in all, it was a VERY good morning.

*Edited to reflect my realization that Montagu didn’t grow up in Godmersham – his father lived with this family in Chawton from 1826.

Robbers and speakers

Today I’ve been juggling two tasks. In the morning to went to the university library to look for anything useful in their copy of Montague Knight’s (and William Austen-Leigh’s) Chawton Manor and its owners; a family history. Its text is available on Archive.com of course, but I wanted to see if there was any interesting marginalia in Southampton’s copy. Sadly, the only addition was cutting from a relatively magazine, slipped between the pages to provide a colour reproduction of  the naive but informative painting of the house that hangs in the Tapestry gallery, and which is also in the printed book as a line drawing.

But I did make some notes from the text. I got caught up in the story of Adam Gurdon: “who was disinherited and outlawed with other adherents of Simon, Earl of Leicester, has been described as a ‘ woody height in a valley near the road between the town of Alton and the Castle of Farnham.’ This region was not disafforested until the end of Henry Ill’s reign, and was a favourite ambush for outlaws, who there awaited the merchants and their train of sumpter horses travelling to or from Winchester. Even in the fourteenth century the warders of the great fair of St. Giles, held in that city, paid five mounted sergeants-at-arms to keep the Pass of Alton during the continuance of the fair, according to custom. […] There is a picturesque story of a personal encounter between Adam Gurdon and Prince Edward. The prince, we are told, ‘ desirous of putting an end to the troubles which had so long harassed the Kingdom, pursued the arch-rebel into his fast- nesses ; attacked his camp ; leaped over the entrenchments, and singling out Gurdon, ran him down, wounded him, and took him prisoner. He raised the fallen veteran from the ground, he pardoned him, he admitted him into his confidence, and introduced him to the Queen, then lying at Guildford, that very evening. This unmerited and unexpected lenity melted the heart of the rugged Gurdon at once; he became in an instant a loyal and useful subject, trusted and employed in matters of moment by Edward when King, and confided in till the day of his death.”

I was also researching speakers. I met with Ed last week, and between us, we decided there were five spaces that we need a speaker in. Meanwhile I’ve been ruling out Bluetooth speakers, which can’t deal well with swapping between streaming from different devices, and decided that we need wi-fi speakers. Which is a curse, because I had hoped to spend a few tens of pounds on each speaker. Active wi-fi speakers cost hundreds. But today I think I identified one which meets my needs – less than £150 each, doesn’t require a proprietary app and works with AirPlay for iOS and DLNA for Android and Windows. They are even rechargeable with a 10-12 hour battery life (though I’ll believe that when I test it with the regular switching  between devices these will have to cope with), so I won’t be tied to power outlets when choosing where to place them. I’ve ordered two to test them, both on their own and in different rooms. If they work as I hope, I’ll get another three. If they don’t do what I expected, well at least I’ll have done soem early Christmas shopping. 🙂

 

Forgive me, this will make little sense

I feel I need to record this here, but I fear it will be nonsense to most of my readers. Looking back at it it feels like the first step into incoherent PhD madness. So skip this one if you are looking for sense and inspiration.

I’m struggling with the Chawton project, tying myself up into narrative knots. Meanwhile my collaborator Ed is powering on with his part. Today I’ve been listen to his first pass at a number of audio mixes. Which sound great by the way, and make me a bit depressed at the lack of progress my part has been making.

The problem is all to do with the paradox of scripting an emergent story. When I brief Ed part of wants to say, “we’ll tell this bit of the story in this room, and so you need to use this sound,” but that defeats my object of trying to create stories with some sense of order whatever route visitors take through a place. So I wrote Ed a short but still rambling email, that I think captures what I’m getting at. Though it might be bollocks.

Anyhow I don’t want to lose it. And so since I started this blog as a notebook, rather than a finished demonstration of my finely honed wisdom, you  are about to get an actual note to self, the slightly edited text of that email. We can all work out what it means, if anything at all, later:

I’ve had a little epiphany thinking about your question. But I’m finding it difficult to put into words.  You asked whether the six beats are connected to the recorded quotes. I said no, and I still think that but I also said that a couple might be relevant, and so they might, BUT (I think) not so relevant that you should mix them into the finished work. The ones I was thinking of were: Fanny Knight, Mr Knightly and Jane Austen. But none of those enhance any one particular beat, do you get me? So don’t need to be missed in so they are heard every time. The beats set the mood, or rather, illustrate a particular mood. So… I think we’ve looking for sound mixes that accompany the beats, eg Loneliness. In the fancy system that doesn’t exist yet, the system might choose to interweave the “lonely” track with the Fanny Knight quote. But we don’t need to do that, or rather to fix it as that, in our rough and ready version.

But that lead me to another thought. (The Epiphany.) Which is that we (I) can’t afford to put speakers everywhere. So we need to select rooms that we are putting speakers in, and for each room WITH A SPEAKER, create a choice of soundmixes, that match the whatever beat the operator (the Unguide in our case, a fancy system in the future) chooses in that Room.

So, day we have a ball in the Great Hall – at the very basic level we might have a choice of a Jolly mix (for Up beats), or a sad mix (for setbacks), do you get me? We could have six different mixes for the six beats I’ve identified ALL for the Great Hall, so that whichever beat is selected has its own music appropriate for the great hall, and ANOTHER six choices for, say, The Oak Room. Am I making sense? But of course we’ve actually got three stories, and even if they all share the first beat, that would mean a possible five mixes for the Library story, and ANOTHER five for the Montague story, for EACH room? Crazy huh?

But all of that could be a LOT of work for you, so we need to keep our ambitions in check.

SO:

Tell me how many mixes you want to create, and together we can decide on a limited number of rooms where we’ll put speakers (we did day nine, but I can live with just one), and a limited number of mixes for each speaker (I think we want at least two for this experiment). How does that sound?

Writing participant information for Ethics approval

Today I’m trying to finish all the documentation I need to Ethics Committee approval for the Chawton Untours. Right now, I’m looking in particular at the information sheet I’ll give participants before they agree to be part of the experiment. Looking at and writing all this over and over again mains me sort of “sense-blind”, and so though I think this is all written in plain English and is understandable to the man on the street, I’m not sure. So I thought I’d share it here. If there’s anything you think doesn’t make sense, drop me a line in the comments, please:

Participant Information Sheet

Study title: Responsive Heritage Narratives

 

[There’s a bunch of reference number stuff which I won’t bother blog readers with]

Your participant number: _______

Please read this information carefully before deciding to take part in this research. If you are happy to participate you will be asked to sign a consent form.

What is the research about?

For my PhD I’m researching how museums and heritage sites might be able to give every visitor an experience better tailored towards their needs, rather than the “one-size-fits-all” experience offered by guidebooks and exhibitions and even the current generation of interactive guides and apps.

Why have I been chosen?

As a visitor to Chawton you represent the sort of person that might visit any museum, historic house or other heritage site. This research does not involve people under sixteen.

What will happen to me if I take part?

You will participate in an “Untour”. You are free to wander around the house as you might when visiting any historic site. The difference is that you/your group) will be followed by an “Unguide” who, in each location where you pause, will trigger some storytelling. The Unguide may show you something to read, read something out to you, or remotely activate lights, sounds that will help tell the story of the place. The Unguide is not a tour guide, and will not tell you where to go next or what to look at. You are in control. You may ask the Unguide questions, but the Unguide may not be able to answer all of them. The Untour should take no longer than 40 minutes.

The Unguide will keep a note of your interests and behaviours throughout the Untour and you may be filmed. Any video will be confidential, anonymously analysed and deleted. At the end of the Untour you will also be asked to complete a confidential, anonymous survey.

Are there any benefits in my taking part?

I hope you will learn something about the house and library here at Chawton. The experiment will tell you a story about the place which, though composed of historical facts, will be unique: tailored to your interests, and not quite the same as any other group’s.

Are there any risks involved?

There are no risks beyond those of an everyday visit to a historic house.

Will my participation be confidential?

Your Untour will necessarily take place when Chawton is open to the public, and other people, not least other participants taking their own Untours, will be able to see that you are participating. But we don’t need your name, address or other identifying information (except on the consent form). You will have a participant number, which we will use to anonymously link the Unguide’s notes, your questionnaire responses and any video evidence. All data will be kept confidentially on secure servers university servers, and deleted when the research is completed.

What happens if I change my mind?

You can end the Untour at any point. If, after the event, you decide you do not wish the evidence gathered during your Untour to be used in the analysis you can contact me (by email: [address]) quoting your participant number. I will delete/destroy any associated notes, forms, or recordings and inform you when I have done so.

What happens if something goes wrong?

In the unlikely case of concern or complaint, you should contact the Chair of the Faculty Ethics Committee [contact details]

Where can I get more information?

If you want to know more you can contact me direct at [email], or if you would like to read more about the background to my research, visit my blog http://www.memetechnology.org